Terms of Service

Last updated: 24 October 2026

These terms govern the use of Inter Reception, an AI live-avatar assistant for websites and kiosks, provided by Polaris Digital Platforms EOOD (EIK 208683849, VAT BG208683849), Kapitan Raycho Nikolov No. 34, Ruse 7000, Bulgaria ("we"). They apply to businesses and professionals ("you"); the service is not offered to consumers.

1. The service

We provide a hosted AI avatar that answers your website visitors or kiosk guests using the information you give us. You are responsible for the accuracy of that information and for what you ask the avatar to say.

2. Account and your content

You must give accurate account details and keep your credentials safe. You keep ownership of your content and the knowledge you provide; you grant us the right to process it only to run the service.

3. Acceptable use

You will not use the service for unlawful, deceptive, harassing or discriminatory purposes, to collect special-category data, to impersonate a real person without permission, or to bypass technical limits. We may suspend an account that does.

4. AI disclosure and your duties to visitors

The avatar is an AI system. You must not present it as a human, and you must keep the AI notice shown in the widget. You are the controller of your visitors' conversation data and must inform them as required by law (privacy notice on your site).

5. Prices, balance and payment

The service is prepaid and usage-based: you top up a balance and usage is deducted from it. The minimum top-up is shown in the billing page. We may also offer a free plan with a monthly allowance of live-avatar minutes and usage limits shown on the pricing page; we may change or end the free plan, and its allowance is not refundable or transferable. Prices and any bonus on top-ups are shown in the billing page before you pay. Payments are processed by Stripe. Prices exclude VAT where applicable; reverse-charge rules apply to valid EU VAT numbers.

6. Advertising strip and branding

On the free plan a small "Inter Reception" strip and logo are shown under the avatar. On paid (prepaid) accounts the strip shows your business name or a text you choose, or nothing if you leave it empty. Where offered, a one-time fee shown in the billing page removes the Inter Reception strip and logo.

7. Refunds

Because usage is consumed when the service runs, used balance is not refundable. Unused balance of a closed account is refunded on request, less payment fees, unless it was a promotional bonus. Statutory rights that cannot be excluded remain unaffected.

8. Availability and liability

We aim for continuous availability but do not guarantee uninterrupted service. AI answers can be wrong; review the content you provide and the answers on your site. To the extent permitted by law, our liability is limited to the fees you paid in the 3 months before the event, and we are not liable for indirect or lost-profit damages. Nothing limits liability that cannot be limited by law.

9. Data protection

Our Data Processing Agreement forms part of these terms for visitor data we process on your behalf.

10. Term and termination

You may close your account at any time. We may terminate for material breach or non-payment. Sections that by nature survive termination continue to apply.

11. Changes

We may update these terms; we will notify account holders by e-mail at least 14 days before material changes take effect.

12. Governing law

Bulgarian law governs these terms; the competent courts of Ruse, Bulgaria have jurisdiction, without prejudice to mandatory rules.